Refund policy

Refund Policy Curl Comfort Zone Natural Hair Beauty Supply

Thank you for shopping with us! We strive to provide quality products and excellent customer service. Please review our refund policy below prior to purchasing any items or products from our site.

Eligibility for Refunds/Exchanges

• Items must be returned within 7 days of purchase with the original receipt or proof of purchase.

• Products must be unopened, unused, and in their original packaging to qualify for a refund or exchange.

• Opened or used items are non-refundable due to hygiene and safety regulations.

Non-Refundable Items

• Hair Extensions

• Sale or clearance items

• Custom or personalized products

How to process a return

 In-Store Purchases

• Email us at info@curlcomfortzone.com with a copy of your receipt. Our team will assist with your refund or exchange.

Online Purchases

• Contact our customer service team at info@curlcomfortzone.com M-F 10:00am-6:00pm EST to request a return authorization.

• You will be responsible for return shipping costs.

Refund Process

• Approved refunds will be issued to the original payment method within 5-7 business days. This does not include weekends or holidays.

• If an exchange is requested, we will process and ship the replacement once the original item is received and inspected.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 3 days of receiving your order. We will replace the item or provide a full refund.

We value your business and aim to provide a hassle-free experience. If you have any questions, please don’t hesitate to contact us at info@curlcomfortzone.com

Sincerely,

Curl Comfort Zone Natural Hair Beauty Supply